Stellenanzeige: Service Key Account Manager

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Aufgaben

• Be the client’s first point of contact for service-related enquiries, escalations and internal escalations for the KHS East Africa order management team
• Business driver, acquire and increase after sales business and support in new machine business within the existing customer portfolio
• Present service concepts, work out client-specific concepts in line with our service portfolio
• Ensure services to be rendered by order management (quotes, invoices, delivery of spares and services, etc.) are done in a timely manner.
• Visit and advise clients to address their needs; give support on conversions, upgrades, and technical issues
• Implement sustainable maintenance approaches for existing customers.
• Plan, execute and manage service-related projects such as overhauls and conversions
• Offer, maintain and execute SLA’s
• Ensure adherence to framework agreements and become the custodian thereof
• Work with CRM system and maintain client database; prepare reports and analysis thereof.
• Maintain and update IBA on SAP
• Liaise with GKAM and HQ SKAM to create and implement strategies to strengthen customer relationships and grow the business sustainably.
• Ensure required resources in terms of spares/labour, training are provided
• Support the Projects Team on all project related matters including payments and claims.
• Support Finance Team on collection of outstanding invoices

Profil

• Master’s Degree in Engineering/Business Studies
• A minimum of 5 years’ experience in the beverage industry.
• Good knowledge of KHS systems technology, SAP and MS Office
• Excellent knowledge of spoken and written English. Knowledge of German and/or French would be an asset
• Excellent negotiation skills
• Highly flexible, assertive and goal-oriented
• Able to work under pressure and be a team player
• A targeted and independent work ethic
• Willing to travel extensively within Africa

Wir bieten

• Good work/life balance
• Health Insurance
• Enrolment in Company Pension Scheme
• Excellent opportunities for personal development
• Extensive variety of training courses
• International work environment

• Location: Nairobi ǀ Kenya ǀ Kenya